Getting Started

Purchase and Licensing

1. How do I buy the database?
2. How do I buy a license code only?
3. How do I buy the full software?
4. What happens after I purchase?
5. How do I download the software after purchase?
6. How do I get my license code?
7. Why does the software ask for a device license?
8. What is a device license?
9. Why is the license tied to my Windows username and computer name?
10. How do I find my Windows username?
11. How do I find my computer name?
12. Where do I enter my username and computer name?
13. What is the Get License page?
14. Why does the Get License page only work after purchase?
15. Why can’t I access the Get License page directly?
16. What happens if I click the purchase button multiple times?
17. Can I buy the license code and full software together?
18. Why is quantity limited to 1?
19. How many computers can one license activate?
20. Can I move my license to another computer?
21. What if I get a new computer?
22. What if my Windows username changes?
23. What if my computer name changes?
24. What if I entered the wrong username or computer name?
25. Can I regenerate the same code later?
26. Can I reuse the same purchase link later?
27. What happens if I lose my email with the license link?
28. Will I receive the license link by email?
29. Why should I check my spam folder?
30. What if I never received the email?
31. What if my order went through but I did not get my link?
32. Do I need a WordPress account to buy?
33. Can I check out as a guest?
34. What payment methods do you accept?
35. Why does Bank Transfer behave differently during testing?
36. What happens after a card payment succeeds?
37. What happens after a PayPal payment succeeds?
38. Do I need to wait for approval after payment?
39. Will the software work before activation?
40. What happens after the trial ends?

Trial Version

1. What is included in the free 30-day trial?
2. What is limited in the trial version?
3. How long does the trial last?
4. Do I need a credit card for the trial?
5. Do I need a license code for the trial?
6. What happens when the 30-day trial expires?
7. Can I convert the trial into the full version?
8. Can I keep my data after the trial ends?
9. Should I start with the trial or the full version?
10. Can I test the system before buying?
11. Does the trial have the same screens as the full version?
12. Is the trial enough to evaluate the workflow?
13. Can the trial be used on a shared drive?
14. Can the trial be activated later?

Installation and Setup

1. How do I install the database after download?
2. Do I need to extract a ZIP file first?
3. Where should I save the database file?
4. Should I store the database on my desktop or network?
5. How do I enable content or trust the file in Access?
6. Why do I see a security warning in Access?
7. What is a trusted location in Access?
8. How do I open the database for the first time?
9. Why does the software open to the activation screen?
10. How do I activate the software?
11. What should I do after activation?
12. How do I set up my equipment list?
13. How do I add employees or technicians?
14. How do I set up preventive maintenance schedules?
15. How do I add parts to inventory?
16. How do I configure vendors?
17. How do I set up part types, locations, and units?
18. How do I import my current data?
19. Can I migrate from Excel into the database?
20. What should I set up first after installation?
21. What is the best way to launch this in my shop?
22. Can I use it without changing all my current processes at once?

Dashboard and Navigation

1. What is the main dashboard?
2. How do I navigate the maintenance dashboard?
3. What do the Daily, Weekly, Monthly, Quarterly, and Yearly tabs mean?
4. What is the Work Orders tab?
5. Why are PM items and Work Orders separated?
6. What do the KPI boxes mean?
7. What is compliance on the dashboard?
8. What is MTTR?
9. What is MTBF?
10. What is response time?
11. What is time to close?
12. What is PM duration?
13. Why do some KPIs apply to work orders but not PMs?
14. How do I filter the dashboard by equipment?
15. How do Category, SubType, and Equipment filters work?
16. Why are my dashboard counts different from my list results?
17. How do I refresh the dashboard?
18. How do I search records quickly?
19. How do I view overdue items only?
20. How do I view open items only?
21. How do I view completed items only?
22. How do I read the summary strip and badges?

Preventive Maintenance

1. How do I create a PM task?
2. How do I assign PM frequency?
3. How do I choose Daily, Weekly, Monthly, Quarterly, or Yearly PM?
4. How do I assign a technician to a PM?
5. How do I mark a PM complete?
6. How does the PM start date work?
7. How does the PM completion date work?
8. How is PM duration calculated?
9. Can I reschedule a PM?
10. How do overdue PMs appear?
11. How do I view upcoming PMs?
12. How do I view completed PM history?
13. Can I add notes to a PM?
14. Can I attach instructions or how-to details to a PM?
15. Can I print PM records?
16. Can I filter PMs by equipment?
17. Can I see all PMs for one machine?
18. Can I duplicate an existing PM setup?

Work Orders

1. How do I create a work order?
2. How do I assign a technician to a work order?
3. How do work order statuses work?
4. What is the difference between New, Assigned, In Progress, Waiting Parts, Completed, and Closed?
5. How does the database stamp Date Started automatically?
6. How does the database stamp Date Completed automatically?
7. What happens when I move a work order to Waiting Parts?
8. How does Waiting Parts affect time tracking?
9. What is calculated repair time?
10. What is calculated downtime?
11. What is the difference between manual repair hours and calculated repair hours?
12. Why does the system use automatic elapsed time?
13. How do I close a work order?
14. Can I reopen a work order?
15. Can I add root cause information?
16. Can I add notes to a work order?
17. Can I assign priority?
18. How do priorities work?
19. Can I link parts used to a work order?
20. Can I see work order history by equipment?
21. Can I see technician workload?
22. How do I print or export a work order?
23. How do I track downtime events?
24. Can the system handle corrective maintenance?
25. How do I find old closed work orders quickly?

Parts and Inventory

1. How do I add a new part?
2. How do I enter opening stock?
3. How do I adjust inventory quantity?
4. How does the inventory transaction history work?
5. What happens when inventory goes low?
6. Does the database warn me about low stock?
7. Can the database prevent negative inventory?
8. How are parts linked to work orders?
9. How do I track parts used per repair?
10. How do I set part types?
11. How do I set part locations?
12. How do I set part units?
13. How do I assign vendors to parts?
14. Can I edit part master data later?
15. How do I see frequently used parts?
16. How do I view parts by equipment?
17. How do I see who made an inventory adjustment?
18. What is the source table field for in inventory transactions?
19. Can I export inventory history?
20. Can I use this database as a simple storeroom tracker?
21. Can I track cost of parts used?
22. Can I see which parts are used most often?
23. How do I correct a wrong quantity entry?

Equipment Management

1. How do I add equipment?
2. How do equipment categories work?
3. How do equipment subtypes work?
4. How do I assign equipment locations?
5. Can I filter work orders by equipment?
6. Can I filter PMs by equipment?
7. How do I see all records for one machine?
8. Can I store serial numbers or identifiers?
9. How do I organize a large equipment list?
10. What is the best way to structure my equipment hierarchy?

Compliance

1. What is the compliance module for?
2. How do I track compliance evidence?
3. Can I store supporting documents?
4. How do I see missing compliance items?
5. Can I use this for audits?
6. How do compliance KPIs work?
7. Can I use this to support regulatory recordkeeping?
8. How do I update evidence records?
9. Can I track due dates for compliance tasks?

Training

1. What is the training module for?
2. How do I add training records?
3. How do I track who is missing training?
4. How do I see completed training?
5. Can I track training by employee position?
6. Can I send reminders for training?
7. Can I track recurring training?
8. Can I see training status by employee?
9. Can I use the system for onboarding training?
10. Can I track compliance-related training?

Reports and Data

1. Can I print reports from the database?
2. Can I export to Excel?
3. Can I see KPI trends over time?
4. Can I filter reports by date range?
5. Can I see records by technician?
6. Can I see records by equipment?
7. Can I see records by status?
8. Can I use the database for management review meetings?
9. What data should I enter to get the best reports?
10. How can I keep my data clean and useful?
11. How often should I back up the database?

Multi-User and File Structure

1. Can multiple users work in the database?
2. Should I split the database into front end and back end?
3. What is the difference between front end and back end?
4. Can I store the back end on a shared drive?
5. What happens if two people open the same file?
6. What is the best way to deploy the database to multiple users?
7. Do all users need their own front-end copy?
8. Does each computer need their own license?
9. How do I relink tables if the back end moves?
10. Can the software still work if I split the database later?

Security and Licensing Support

1. Why is VBA locked?
2. Why is the software delivered as ACCDE?
3. Can I edit the forms and code?
4. Can I customize the database?
5. What if I want a custom version for my company?
6. What if I lose my activation code?
7. What if I need help reinstalling?
8. What if Windows or Office updates change something?
9. What if the software says my device is not licensed?
10. What if the activation code says invalid?
11. What if I entered the code correctly and it still doesn’t work?
12. Can I get support after purchase?
13. How do I contact support?
14. What information should I send when requesting help?

Troubleshooting

1. Why won’t the database open?
2. Why do I see a security warning in Access?
3. Why does the activation screen keep appearing?
4. Why is my license not accepted?
5. Why can’t I download the software?
6. Why didn’t I receive the email?
7. Why should I check my spam folder?
8. Why is the dashboard empty?
9. Why are my filters not showing expected records?
10. Why are some counts different from what I expected?
11. Why is a work order not closing correctly?
12. Why are PMs showing overdue?
13. Why is a part quantity wrong?
14. Why is my report not showing data?
15. Why do I see the same saved license code again?
16. Why can’t I generate a second code from the same order?
17. Why can’t I buy the License Code and Full Software together?
18. Why can’t I increase quantity above 1?
19. Why did checkout take me straight to activation access?
20. Why did the full software order stay on the order page instead?
21. Why is the order link required for the Get License page?

Buyer Decision Questions

1. Should I start with the trial or buy the full version?
2. Who should buy the License Code only?
3. Who should buy the Full Software?
4. How do I know which option is right for me?
5. Is this database worth it for a small team?
6. Can this replace our current spreadsheet system?
7. How quickly can this improve our maintenance organization?
8. What kind of operations benefit the most from this system?
9. How does this help reduce missed PMs?
10. How does this help improve accountability?
11. How does this help improve maintenance visibility?
12. How does this help track downtime and response time?
13. How does this help organize parts and records?
14. What results can I expect after implementing it?
15. What should I do first after buying?